We have set up a compliance department within our CSR Promotion Department and are working to strengthen compliance within the Group.

Establishment of "Compliance Code"

We have established a “Compliance Code”, making it known to all officers and employees of the Group that actions that violate laws and social norms or betray our customers' trust will not be permitted, and are striving to raise awareness of compliance.

Establishment of a "Compliance Consultation Desk" (a dedicated whistleblowing line in accordance with the Whistleblower Protection Act)

We have set up a contact point where, if there are any violations of laws and/or unethical behavior occurring in the company's day-to-day business, or if there is a risk such occurrence, officers and employees of our group, as well as officers and employees of our business partners, can consult us or report the matter to us, and we are working on early detection of inappropriate events.

"Risk Management"

The Group conducts a review of risks each year and selects priority risks. For priority risks, we formulate and implement concrete risk-reduction measures, as well as conducting monitoring, enlightenment, and educational activities to prevent such risks becoming a reality.

"Privacy Protection"

We acquired the Privacy Mark in 2007, and in accordance with our personal information protection management system, we conduct voluntary inspections of our operational status, undergo audits by internal auditors, and run e-learning programs for all employees. In addition, as an internal system, we have appointed "privacy leaders" in each department to promote thorough awareness within the department, as well as conducting spontaneous and continuous enlightenment activities with the aim of raising awareness.

Through the following training and communication of information, we are working to raise compliance awareness among the officers and employees of the Group.

Training

Training upon joining the company and upon promotion
Training for all employees via e-learning
Group training according to rank

Communication of information

Dissemination compliance information via the company intranet

Compliance promotion month

Posting of educational posters and raising awareness in accordance with the compliance code in all workplaces

At our company, the Audit Department cooperates with audit firms, etc., in conducting internal audits to enhance the Group's internal control function.

Since 2004, with the cooperation of our overseas business partners, we have been promoting seat belt installation in sightseeing buses as part of their safe operation. Currently, together with the number of buses in which seatbelts have been installed and the number of seatbelts installed, the range of countries covered is increasing. We have completed installations for 10 buses in Turkey, 21,000 seatbelts in 101 buses in China, 2,000 seatbelts in Hong Kong, 120 buses in Thailand, 61 buses in Egypt, 4 buses in New Zealand, 296 seatbelts in Uzbekistan, 960 seatbelts in Morocco, 264 seatbelts in Cambodia, 729 seatbelts in India and 288 seatbelts in Nepal. In the future, we will continue these installation activities and ensure safe operation in each location.